Will took this photo of uncut diamonds. We're looking for diamonds to join the Acivilate team: people who are tough, transparent, sharp, and able to shine in the right light. If you might be a fit for any of our positions, email a resume with the position in the title, to jobs @ acivilate.com

We have two full-time openings to start in the new year:

Customer Support Representative and Back End Developer (see below)

Customer Support Representative

We're looking for a talented and passionate full-time Customer Support Representative to join our dedicated team. We offer a green field implementation and experienced leadership to help you develop your own leadership capabilities. Ready to deploy our service, we’re looking for someone to help us super-serve our first customers. We’re working on a big, important problem, and you’ll be right at the front line.

What You Will Be Doing

You’ll be helping us roll out and support our SaaS platform to criminal justice agencies such as jails, drug courts and probation offices. This responsibility includes:

  • Working with the hottest technology: AWS Lambda, React, Relay
  • Helping launch new customers including training
  • Responding to emails, chat or calls from customers with speed and compassion
  • Providing immediate solutions drawing on a knowledgebase
  • Keeping the customer informed, with good or difficult news, managing expectations
  • Documenting issues in our ticketing system with accuracy and detail so we can reproduce and fix issues
  • Contributing to the knowledgebase
  • Testing fixes
  • Maintaining security around customer data and complying with regulatory requirements
  • Whatever else needs doing where you can help – we’re a startup!
Preferred qualifications and skills:

Soft Skills:

  • Caring that the customer gets their issue resolved calmly, quickly and accurately, so they can get on with their day
  • Strong problem solving, diagnostic, trouble-shooting and analytical skills
  • Outstanding interpersonal skills incl. ability to work calmly under pressure
  • Detail oriented
  • Ethical behavior and integrity is a must. It's more important than being right
  • Must pass a felony background check
  • Must respect the life experiences of our customers and end users

These Technical Skills would be an advantage, but aptitude is more important:

  • Understanding of XML, JSON, Web Service technologies
  • RESTful services, especially micro services
  • Objected Oriented Analysis and Design across a variety of platforms
  • HTML5/XHTML, CSS3, JavaScript, AJAX, DOM
  • JavaScript Libraries
  • JDBC, SQL and relational databases
  • MongoDB, Node.js, express.js, and React
  • Amazon AWS, particularly AWS Lambda and Cognito
  • Responsive Web Design patterns, React, Relay
  • Application security, data security is essential
  • Excellent verbal and written communications is essential

Education:

Bachelor’s degree in a technical or operational field

Back End Developer

We're looking for an entry level talented and passionate full-time Back End Developer to join our dedicated team. We offer a green field implementation and experienced leadership to help you develop your own leadership capabilities. With our MVP in hand, we’re looking for someone to help us broaden the scope. We’re working on a big, important problem, and you’ll be making sure the users’ data is handled properly.

What You Will Be Doing

Initially, the work consists of server side development, maintenance, and quality control for implementation of our SAAS product as part of a team. The Backend Developer will also be responsible for database and code process administration. This responsibility includes:

  • Working with the hottest micro-services technology incl. AWS Lambda
  • Interpreting user stories and developing and estimating work items to implement them
  • Developing backend web services on the AWS platform
  • Helping define development methodology and processes
  • Database administration
  • Managing code deployment
  • Identifying and managing issues and risk throughout the product development lifecycle
  • Maintaining security around customer data and complying with regulatory requirements
Preferred qualifications and skills:

Soft Skills:

  • Ethical behavior and integrity is a must. More important than being right
  • Must pass a felony background check
  • Must respect the life experiences of our customers and end users
  • Excellent verbal and written communications is essential (English)
  • Must be comfortable with the rapid adaptations of a startup
  • Be able to follow process to ensure code integrity and quality

These technical skills would be an advantage:

  • Software development life cycle experience in web application development
  • Experience in Agile development
  • XML, JSON, Web Service technologies
  • RESTful services, especially micro services
  • Objected Oriented Analysis and Design across a variety of platforms
  • JavaScript Libraries
  • JDBC, SQL and relational databases (RDS, Oracle, SQL Server, MySQL, PostgreSQL)
  • NoSQL (DynamoDB, MongoDB, CouchDB)
  • GraphQL
  • Node.js and express.js
  • Development of hybrid mobile applications using PhoneGap, WebSQL, SQLite
  • AWS Lambda, Cognito
  • Experience in application security, data security is essential

Education:

  • Bachelor’s degree in a technical or operational field